Report Fraud


Never share your POSLabs Account credentials


Be cautious of suspicious emails regarding POSLabs.


Be careful of phishing emails which generally lead to fake websites


We take security very seriously to protect you & your customers

Account Details

If you suspect someone is fraudulently claiming to be POSLabs, let us know. Email us at Reporting fake or bogus emails helps us in our fight against criminal activity.

Never share your POSLabs account username and password. We will never ask for these details and they are only meant for you to use. If you doubt that these details have been leaked out, please reset your password immediately.

Recognize and Report Phishing Scams

If you receive a suspicious email regarding POSLabs, forward it to to report the incident. Please do not include any other information in the email you forward. The appropriate team will investigate and take action if needed.

What is Phishing?

Phishing is an attempt by a fraudulent actor to collect personal and/or financial information over email, phone or text message. These fraudulent actors typically acquire this information by verbally requesting it over the phone or by sending unsolicited emails or texts messages that direct recipients to enter personal information into fake websites posing as real ones.

Protect Sensitive Information

Keep in mind that POSLabs will never ask you to send sensitive information such as your username, password, full social security number, bank account details or credit card information over email, phone or text message.

If you receive a suspicious email, don’t reply to the message, give out any personal or account information, click on any links, or open any attachments. If you believe that you have fallen victim to a phishing scam, please change your email and POSLabs account passwords immediately and report the incident immediately by emailing us on or calling Support at +1 310 844 7447.

Suspicious Emails

Phishing emails often lead you to fake or “spoof” websites in an attempt to steal your private, sensitive data. These could look very unusual and not fit with what you expect from the company, or could appear very genuine – but end up having a suspicious URL in the web address bar. If you believe you’re on a spoof website, don’t enter any information.

Instead, all you have to do is copy the site’s web address and paste it into an email message; send it to Our security experts will examine the site and if it’s bogus, we’ll get it shut down. With this simple action, you’ll be helping us keep our entire community safe.

Always be sure that you’re on a secure site before entering your POSLabs login information. To do so, check that the web address in your browser is https:// and that the locked POSLabs icon has populated next to this web address.


Notify us on


ePaisa’s approach to security is designed to protect both you and your customers. We monitor every transaction, we continuously innovate in fraud prevention, and we protect your data like our business depends on it—because it does. We adhere to industry-leading standards to manage our network, secure our web and client applications, and set policies across our organization.

Encryption and monitoring

POSLabs enables trusted transactions between you and your customers by making secure payments as simple as possible. We do this by bringing to our sellers the technologies and monitoring that once were only available to the largest of merchants.

The POSLabs Reader keeps payment information safe by encrypting it as soon as it’s received. When buyers insert their chip card or tap their contactless card or device, it talks back and forth with the POSLabs Reader using encrypted messages to make sure it’s actually the cardholder who’s paying. The transaction information is also securely encrypted when sent to the buyer’s bank in a way that can’t be read by the seller, POSLabs, or anyone else. We track the purchase as it goes through our software. We monitor your money until it’s deposited into your bank account.

In addition, we monitor each transaction to detect suspicious behavior from the moment it is processed to settlement. POSLabs uses algorithms to spot and freeze malicious or suspicious activity. We’re looking out for you and your customers at each step.

Partners in security

POSLabs is securing the merchant’s record for every transaction, which means we’re dedicated to keeping your business safe. We deal with the banks on your behalf and take care of compliance, regulation and processing so you can focus on running your business. We’ll go to bat for you if someone disputes a transaction, and we’ll make sure your money moves quickly and securely into your bank account. POSLabs does the heavy lifting. You just focus on your business.

Layered Security

Card-processing systems adhere to the PCI Data Security Standard (PCI-DSS).